FAQ
Frequently asked questions about common issues and troubleshooting
Articles (43)
How to Recover a Deleted Notebook
Learn how to restore deleted notebooks from the Recycle Bin.
Why Can't I Write?
Troubleshoot when your stylus or finger input isn't working.
Sync Conflict Files
Understand what happens when a sync conflict occurs.
App Crashes or Freezes
What to do when Notein crashes or closes unexpectedly.
How to Cancel Subscription
Learn how to cancel your subscription through Google Play.
How to Write with Finger on Android Phone
Learn how to enable finger writing mode.
Finding the Lasso Tool
Learn where to find the lasso/selection tool.
Enable Text Selection with Pen
Learn how to select and edit text using your stylus.
Eraser Settings and Modes
Understand eraser modes and fix common eraser issues.
How to Lock Zoom Level
Prevent accidental zooming by locking your preferred zoom level.
Why Can't I Write?
Troubleshoot when stylus or finger input isn't working.
Sync Not Working
How to troubleshoot when notes aren't syncing between devices.
How to Recover a Deleted Notebook
Recover missing notebooks from the Recycle Bin or backup.
App Crashes or Freezes
Common causes and steps when Notein crashes or freezes.
Infinite Canvas Mode
Learn about Infinite Canvas and how to use it.
Global ToolBox Setting
Keep the same pen settings across all your notes.
Pull to Add Page Setting
Control how new pages are added to your notes.
How to Delete Custom Sticker
Learn how to remove custom stickers.
Create Desktop Shortcut for Quick Access
Open notes directly from the home screen.
Notes vs PDF Import: What's the Difference?
Understand when to create a note versus import a PDF.
Cloud Sync vs Auto Backup: What's the Difference?
Understand the difference between sync and backup.
Data Recovery Options
Learn how to recover lost notes.
How to Change Account Email
Transfer your account to a new email.
Free Version Notebook Limit
Understand the notebook limit in the free version.
Sync Not Working Across Devices
Troubleshoot when notes don't sync between devices.
Notes Missing After Login Session Expired
What to do when your notes seem to have disappeared.
Duplicate Notes After Restore
Fix duplicate notes after restoring from backup.
OneDrive Sync Issues
Troubleshoot when OneDrive sync is not working.
Stylus Troubleshooting
Fix common stylus and pen issues.
Hardware and Environment Interference
Check for external factors affecting performance.
Google Play Services Error
Fix errors related to Google Play Services.
PDF Import Shows Blank Pages
Fix blank pages when importing PDF files.
App Crashes When Importing Files
Fix crashes when importing PPT or PDF files.
Text Tool Crashes
Fix crashes when using the text tool.
PDF Export Issues
Fix PDF export stuck at 100% or resulting in 0KB file.
PPT Import Issues
Fix issues when importing PowerPoint files.
Subscription Renewal Failed
Fix subscription renewal issues after changing credit card.
Export Multiple Notebooks Fails
Fix issues when exporting many notebooks at once.
Stylus Latency Expectations
Understanding stylus latency and what to expect.
Sync Conflict on Single Device
Why you see conflict messages on a single device.
Cannot Restore Purchase
Fix issues when VIP status doesn't show.
UI Elements Blocked in Some Languages
Workaround for overlapping buttons.
Marker Pen Layer Behavior
Why highlighter appears behind handwriting.